Legal

Privacy Policy

This Privacy Policy explains how IDOLL collects, uses, stores, and protects personal information in connection with the use of its services.

Last updated: March 17, 2026

IDOLL Robotics Inc. ("IDOLL," "Company," "we," "us," or "our") is committed to protecting the personal information of users in accordance with the Personal Information Protection Act (PIPA) and other applicable laws of the Republic of Korea.

This Privacy Policy explains how we collect, use, store, and protect personal information in connection with the use of our services, including the IDOLL website, applications, AI services, subscriptions, and hardware devices (collectively, the "Service").

1. Purpose

2. Personal Information We Collect

We collect only the personal information necessary to provide and operate the Service.

2.1 Information Provided by Users

Name, email address, and account credentials
Payment-related information (processed via third-party providers)
Customer support inquiries and communications
User-generated content (inputs, prompts, messages, preferences)

2.2 Automatically Collected Information

Device information (device type, OS, identifiers)
Log data (IP address, access time, usage activity)
Cookies and similar tracking technologies
Service usage data and interaction logs

2.3 Device and Sensor Data (IDOLL Hardware)

Audio inputs (voice interactions)
Visual data (camera input, if enabled)
Interaction and behavioral signals
Device status and performance data

Collection of audio/visual data occurs only when the device is active and used, and may be subject to user settings.

3. Purpose of Processing Personal Information

We process personal information for the following purposes:

To provide, operate, and maintain the Service
To enable AI interactions, memory, and personalization
To process payments and manage subscriptions
To improve service performance, features, and user experience
To provide customer support and respond to inquiries
To detect, prevent, and respond to security risks or misuse
To comply with legal obligations

We do not process personal information for purposes beyond those stated above without user consent, unless required by law.

4. Retention and Use Period

Personal information is retained only for as long as necessary to fulfill the purposes described above.

Account information: retained until account deletion
Transaction records: retained as required by law (e.g., Electronic Commerce Act)
Logs and usage data: retained for operational and security purposes

Upon expiration of the retention period, personal information will be securely deleted or anonymized.

5. Provision of Personal Information to Third Parties

The Company does not sell or rent personal information.

We may provide personal information to third parties only in the following cases:

When required by law or legal process
When necessary for payment processing (e.g., payment providers)
When the user has given prior consent

6. Outsourcing of Processing (Processors)

We may entrust personal information processing to third-party service providers to operate the Service efficiently.

Examples include:

Payment processing providers
Cloud infrastructure and hosting services
Analytics and monitoring tools

We ensure that such providers comply with applicable data protection laws and implement appropriate safeguards.

7. International Data Transfer

Personal information may be transferred to and processed in countries outside the Republic of Korea where our service providers or infrastructure are located.

In such cases, the Company will:

take necessary measures to ensure data protection
comply with applicable legal requirements
inform users where required

8. Rights of Users

Users have the following rights under applicable law:

Right to access personal information
Right to request correction or deletion
Right to request suspension of processing
Right to withdraw consent

Requests may be made through the contact information below, and the Company will respond in accordance with applicable laws.

9. Protection of Personal Information

The Company implements technical and organizational measures to protect personal information, including:

Access control and authentication
Encryption where appropriate
Monitoring and security systems
Internal data protection policies

Despite these measures, no system is completely secure, and users should take care to protect their own information.

10. Cookies and Tracking Technologies

We use cookies and similar technologies to:

Maintain session and authentication
Analyze usage and improve the Service
Personalize user experience

Users may manage or disable cookies through browser settings; however, some features of the Service may not function properly.

11. Children’s Privacy

The Service is not intended for children under the age required by applicable law without parental consent. We do not knowingly collect personal information from children without proper authorization.

12. Changes to This Policy

The Company may update this Privacy Policy to reflect legal, technical, or operational changes.

Where changes are material, we will provide prior notice as required by law. Continued use of the Service after such changes constitutes acceptance of the updated Policy.

13. Contact Information

For inquiries regarding personal information:

Email: legal@idoll.love

14. Data Protection Officer

In accordance with applicable law, the Company designates a person responsible for personal information protection.

Data Protection Officer: IDOLL Robotics Inc.
Contact: legal@idoll.love