Terms & Conditions

The purpose of these Terms is to set out the rights, obligations, responsibilities, and other necessary matters between the Company and users in relation to the use of the Service. These Terms establish the legal framework governing access to and use of IDOLL's products and services and are intended to support fair, transparent, and lawful operation of the Service.

For the purposes of these Terms, "Service" means all products, software, hardware, applications, websites, AI systems, subscription features, and related services provided by the Company under the IDOLL brand. "User" means any individual or entity that accesses, browses, purchases, registers for, or otherwise uses the Service. "Account" means a registered profile created by a user for the purpose of accessing certain features, subscription services, or personalized functions of the Service.

The Company shall post these Terms on its website or within the Service in a manner that allows users to review them easily. These Terms shall become effective upon publication unless a separate effective date is specified.

The Company may amend these Terms to the extent permitted by applicable law. Where amendments are made, the Company will provide prior notice of the amended Terms, together with the effective date and the reason for the amendment. Such notice will be given at least seven (7) days before the effective date; provided, however, that where the amendment is materially unfavorable to users, the Company will provide notice at least thirty (30) days in advance. If a user does not expressly object to the amended Terms before the effective date and continues to use the Service thereafter, the user may be deemed to have accepted the amended Terms to the extent permitted by law.

The Company provides a range of services, including AI-based interaction and agent services, subscription-based digital features, account-based functionality, and services integrated with IDOLL hardware devices. The specific scope, features, and availability of the Service may vary depending on the user's subscription plan, device type, location, technical environment, or other operational conditions.

The Company may modify, suspend, restrict, or discontinue all or part of the Service where reasonably necessary due to maintenance, upgrades, technical issues, operational requirements, changes in business strategy, legal or regulatory requirements, or other comparable circumstances. Where required by applicable law, the Company will provide prior notice of material changes. Except in cases of willful misconduct or gross negligence, the Company shall not be liable for any inconvenience or loss arising from lawful modification, suspension, or discontinuation of the Service.

Certain parts of the Service may require account registration. In such cases, users agree to provide accurate, current, and complete information and to keep such information updated as necessary. Users are responsible for maintaining the confidentiality and security of their account credentials and for all activities conducted through their account, except where otherwise provided by applicable law.

The Company may refuse registration, suspend access, or terminate an account where a user provides false or misleading information, violates these Terms, engages in unlawful conduct, interferes with the operation of the Service, or otherwise creates a material risk to the Company, other users, or third parties. Where reasonably necessary, the Company may request additional information or verification to confirm a user's identity or eligibility to use certain parts of the Service.

6.1 Subscription and Billing

Certain features of the Service may be offered on a paid subscription basis. Where a user subscribes to a paid plan, the subscription will renew automatically for successive billing periods unless canceled before the next renewal date. The applicable subscription fees, billing cycle, renewal conditions, and included features will be disclosed at the time of purchase or sign-up. By subscribing, the user authorizes the Company or its designated payment processor to charge the applicable fees using the selected payment method.

6.2 Payment Processing

Payments may be processed through third-party payment service providers designated by the Company. The Company does not store full payment card information unless explicitly stated otherwise. Users are responsible for ensuring that their payment information remains valid, accurate, and up to date. If a payment cannot be completed successfully, the Company may suspend or restrict access to paid features until the outstanding payment issue is resolved.

6.3 Withdrawal

In accordance with the Act on Consumer Protection in Electronic Commerce and other applicable laws of the Republic of Korea, users may have the right to withdraw from a purchase or cancel a contract within seven (7) days from the later of the contract date or the date of receipt of goods, where applicable. However, this right may be restricted or excluded in cases permitted by law, including where digital content or subscription services have already been used or partially consumed, where downloadable or immediately accessible digital products have been provided, where the value of goods has materially decreased due to the user's use, or where goods are customized or otherwise unsuitable for resale.

Where the Company restricts or excludes withdrawal rights under applicable law, the Company shall disclose such limitation clearly before purchase to the extent required by law.

6.4 Refunds

Refunds shall be handled in accordance with applicable law, these Terms, and any separate refund policy published by the Company. Where a user validly exercises a right of withdrawal or cancellation, the Company shall process the refund without undue delay using the same payment method used for the original transaction unless otherwise agreed. The timing of any refund may vary depending on the payment provider, financial institution, or billing platform involved.

Where the Company sells or ships physical products, including IDOLL hardware devices, the Company shall deliver such goods within the period disclosed at the time of purchase, unless a different period is separately agreed with the user. In the event of a delay in delivery, the Company shall notify the user without undue delay and, where required by law, provide the user with the option to cancel the purchase and obtain a refund.

Users acknowledge that hardware-related features may require a compatible environment, electricity, network connectivity, software updates, account registration, or an active subscription in order to function properly. Hardware performance may vary depending on the surrounding environment, usage conditions, connectivity, and system compatibility.

The Company shall endeavor to provide the Service in a stable and secure manner consistent with applicable laws and sound commercial practice. The Company shall comply with relevant laws and regulations, maintain systems necessary for operation of the Service, and take commercially reasonable measures to protect user information and to preserve the continuity, integrity, and security of the Service.

Users shall comply with applicable laws, these Terms, and any policies or notices separately communicated by the Company. Users shall not engage in any conduct that interferes with the operation, security, or integrity of the Service, infringes the rights of the Company or third parties, or otherwise violates public order, good morals, or principles of good faith.

In particular, users shall not use the Service for unlawful, fraudulent, abusive, defamatory, harmful, deceptive, or infringing purposes; attempt unauthorized access to any account, system, or network; misuse promotions, payment systems, or subscription features; reverse engineer or interfere with the technical operation of the Service; or use the Service in a way that may damage the Company's reputation, infrastructure, or other users' experience.

The Service may include AI-generated outputs, automated recommendations, memory-based responses, and other machine-generated content. Such outputs may be inaccurate, incomplete, outdated, misleading, or unsuitable for a particular purpose. The Company does not guarantee the correctness, reliability, legality, usefulness, or appropriateness of any AI-generated output.

Users acknowledge and agree that AI-generated content is provided for general informational and functional purposes only and does not constitute legal advice, medical advice, financial advice, psychological advice, or any other professional advice. Users remain solely responsible for evaluating the appropriateness of any output and for making their own decisions regarding its use. To the maximum extent permitted by law, the Company shall not be liable for losses or damages arising from reliance on AI-generated content except in cases of willful misconduct or gross negligence.

All rights, title, and interest in and to the Service, including all software, hardware designs, user interfaces, trademarks, service marks, logos, text, graphics, audio, video, datasets, AI systems, and related intellectual property, are owned by the Company or its licensors and are protected under applicable intellectual property laws.

Except as expressly permitted by the Company or applicable law, users may not copy, reproduce, modify, distribute, publicly display, transmit, publish, reverse engineer, decompile, extract, or create derivative works from any part of the Service. Nothing in these Terms shall be construed as granting any ownership interest or intellectual property right to a user other than the limited right to access and use the Service in accordance with these Terms.

The Company processes personal information in accordance with applicable laws of the Republic of Korea, including the Personal Information Protection Act. Details regarding the categories of personal information collected, purposes of use, retention periods, third-party processing, user rights, and security measures are set out in the Company's Privacy Policy, which forms an important part of the legal framework governing use of the Service.

The Company may temporarily suspend or restrict the Service in whole or in part where necessary for inspection, maintenance, replacement, expansion, repair, system upgrades, response to technical failures, telecommunications issues, force majeure events, governmental measures, or other circumstances beyond the Company's reasonable control. Where practicable, the Company will provide prior notice of such interruption. However, advance notice may not be possible in urgent or unavoidable circumstances.

Except in cases of intentional misconduct or gross negligence, the Company shall not be liable for losses arising from temporary interruption of the Service.

Users may terminate their account or discontinue use of the Service at any time in accordance with the procedures provided by the Company. The Company may suspend, restrict, or terminate a user's access to the Service where the user violates these Terms, engages in unlawful or abusive conduct, causes material disruption to the Service, or where such action is otherwise reasonably necessary to protect the Company, other users, or third parties.

Where reasonably possible, the Company may provide notice and an opportunity to cure before termination, but the Company reserves the right to take immediate action where urgent intervention is required. Termination of access shall not affect any accrued rights, payment obligations, or provisions of these Terms that by their nature survive termination.

To the maximum extent permitted under applicable law, the Company shall not be liable for any indirect, incidental, consequential, special, or punitive damages, including any loss of profits, loss of revenue, loss of business opportunity, loss of data, or loss of goodwill arising out of or in connection with the use of, or inability to use, the Service.

To the extent liability is recognized under applicable law, the Company's aggregate liability arising from or related to the Service shall be limited to the total amount actually paid by the user to the Company for the relevant Service during the twelve (12) months immediately preceding the event giving rise to the claim. Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law.

The Company and the user shall endeavor to resolve any dispute arising out of or in connection with the Service through good-faith consultation and mutual discussion. If a dispute cannot be resolved through consultation, the user may seek relief through applicable legal procedures or consumer dispute resolution channels available under Korean law, including the Korea Consumer Agency where appropriate.

These Terms shall be governed by and construed in accordance with the laws of the Republic of Korea. Any dispute arising out of or relating to these Terms or the Service shall be subject to the jurisdiction of the competent courts of the Republic of Korea in accordance with applicable civil procedure laws, unless otherwise required by mandatory consumer protection laws.

For inquiries regarding these Terms or the Service, users may contact the Company at:

Email: legal@idoll.love

IDOLL Robotics Inc.
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